Elevate your banking operations with Certifications from Fiserv

Save time, reduce costs, and minimize errors. Ensure your employees are properly trained and officially certified to harness the full potential of Fiserv products.

24

out of 100

bank associates turn over per year

bank associates turn over per year

More important now than ever

Turnover is a challenge, but without proper training, it becomes a crisis. Fiserv's certification program bridges this gap, ensuring every new associate steps in with clarity and confidence. In our dynamic banking landscape, safeguarding your operations against disruptions is not just wise—it's essential.

Resolve your problems with

  • Employee Turnover
  • Scalable Processes
  • Inefficiency
  • Short-cuts
  • Transparency
Certifications from

The official pathway to Fiserv product proficiency

Efficiency

Establish and optimize process performance metrics

Consistency

Ensure consistent execution of bank operating activities

Career Development

Build associate achievement
profile and expertise

Regulatory Compliance

Maintain stringent regulatory standards with a traceable audit trail

Scale

Rapidly train new associates on operations to enable growth
and expansion

Community

Join a growing network of certified Fiserv professionals from financial institutions around the globe

Make process excellence a win/win for bank
management and associates

 Certifications

With Fiserv's certification program, every achievement is recognized. As your associates excel in bank operations, they are awarded official LinkedIn certifications, allowing them to proudly display their mastery of financial technology to the world.

Success has its perks

Achieving certifications and outperforming metrics has its privileges. Fiserv's training program elevates the recognition of your associates with exclusive branded attire and the versatility of Amazon gift cards.

Training & Certification available for all Fiserv products

Equip your associates with a library of pre-made Fiserv processes and best practices, expertly crafted and kept current by product owners and financial technology leaders.

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Portico: Accounting | Create New GL Account

Confidence Systems, Inc.

0 certified

Portico: Accounting | Recurring Journal Vouchers

Confidence Systems, Inc.

0 certified

Portico: Back-Office | ACH Exceptions Processing

Confidence Systems, Inc.

0 certified

Portico: Collections | Bankruptcy

Confidence Systems, Inc.

0 certified

Portico: Loancierge | Login and Reset Password in Loancierge

Confidence Systems, Inc.

0 certified

Portico: Accounting | Journal Vouchers Batches

Confidence Systems, Inc.

0 certified

Portico: Accounting | Set Up Basic Journal Voucher

Confidence Systems, Inc.

0 certified

Portico: Back-Office | Operations

Confidence Systems, Inc.

0 certified

Portico: Loan Servicing | Add a New Loan

Confidence Systems, Inc.

0 certified

Monitor process
efficiency in real time

Analyze the completion time of your processes by playbook category, associate, or workspace. Make informed decisions on how to allocate individuals across your organization to drive efficiency without sacrificing consistency.

Frequently asked questions

Confidence is a cloud-based application that Fiserv has partnered with to create a training/certification program for all Fiserv products.

All training/certification playbooks reside in the Confidence Marketplace. Please reach out to your Fiserv representative to gain access to the application.

After a training Playbook is completed, the details of the execution can be exported as pdf document, which can be downloaded and therefore printed.

Certifications mean that you have proven proficiency in a certain process for a specific Fiserv product. (Ex: Certified Premier Loan Operations Specialist)

Certification cost is included in the overall training/certification program.

While certifications do not officially expire, Fiserv recommends annual recertification. This approach ensures Associates are up to date with new product releases and process enhancements.

Yes, upon individual certification, a digital badge will be awarded to the user. This badge can be shared on LinkedIn and other social media platforms.

The list of FISERV products available for training is continually being updated. Please engage your FISERV account representative to determine if your specific product has a certification program within the Marketplace.

Yes! This is the preferred and easiest method for joining the certification community. Should flex credits not be available, user license packages are available. Please reach out to your FISERV account representative for specific pricing.